IMPORTANT: An External Data Reset procedure will reset the tablet to the condition it was in when it was first purchased. In the Draw an unlock pattern screen, draw a new pattern to regain access to the tablet.įollow these steps to perform an External Data Reset procedure.NOTE: If you know your Google account User name but cannot remember your Google account password, you can reset your Google account password by using a computer, browsing to the Google website and click the Can't access your account link. ![]() In the Account unlock screen, use the on-screen keyboard to enter your Google account information and then tap Sign in.At the You have incorrectly drawn your unlock pattern 5 times prompt, tap OK.On the locked desktop screen, if you have changed the lock screen settings to require a pattern but cannot remember that pattern, try to enter the correct pattern five more times, or until the You have incorrectly drawn your unlock pattern 5 times prompt appears.The steps to perform an External Data Reset procedure are detailed after the pattern reset procedure below. ![]() IMPORTANT: If you have changed the lock screen settings to require a PIN or password but cannot remember the correct PIN or password needed to unlock the tablet, the only option will be to perform an External Data Reset procedure.
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